In 2024, we utilized the Encore platform for two surveys, marking our first collaboration with them. Having heard positive feedback about Encore prior to our engagement, we had high expectations, and they were successfully met.
From the beginning, the interactions were efficient and well-structured. Throughout the survey preparation, Encore's team was consistently available, addressing our questions promptly...
In 2024, we utilized the Encore platform for two surveys, marking our first collaboration with them. Having heard positive feedback about Encore prior to our engagement, we had high expectations, and they were successfully met.
From the beginning, the interactions were efficient and well-structured. Throughout the survey preparation, Encore's team was consistently available, addressing our questions promptly and effectively. They were responsive to our requests, offered clear explanations, and demonstrated impressive patience when adjustments were needed. The entire experience was seamless.
Launching the surveys was equally smooth. We particularly appreciate Encore's intuitive interface and gamified questions, which made the survey engaging and enjoyable for our employees. The analytics provided are straightforward, enabling us to easily understand and track the results. Additionally, the platform's design ensures complete anonymity, which we value greatly.
We extend our gratitude to the Encore team for their professionalism and dedicated support throughout the entire survey process. Their assistance made our experience exceptionally positive.
Encore employees, from leading specialists to project managers, promptly responded to requests, explained the principles of the research, demonstrated how the platform works and is organized, and how to "read" the reports. The project manager always took our requests and the specifics of our company into account, providing recommendations based on this information.
The project was launched on time and completed on...
Encore employees, from leading specialists to project managers, promptly responded to requests, explained the principles of the research, demonstrated how the platform works and is organized, and how to "read" the reports. The project manager always took our requests and the specifics of our company into account, providing recommendations based on this information.
The project was launched on time and completed on schedule. Thanks to the personal account with a user-friendly interface, it was possible to track the status of survey completions based on various parameters, and moreover, detailed explanations and recommendations were provided for each indicator.
Отдельное внимание уделяли анализу комментариев сотрудников, повторяющиеся темы брались в работу и направлялись в соответствующие подразделения для проработки выявленных потребностей и улучшений.
Такой подход позволил повысить прозрачность обратной связи, вовлечённость руководителей в работу с результатами и позитивно повлиял на управленческие и командные показатели.
По итогам работы мы фиксируем прямое влияние вовлечённости, eNPS и индекса mNPS на бизнес-результаты: в компаниях и командах с высоким уровнем вовлечённости снижается текучесть персонала, растёт стабильность команд, повышается результативность по ключевым KPI и качество клиентского сервиса.
Это подтверждает, что системная работа с вовлечённостью и развитием лидерства является стратегическим фактором достижения устойчивых бизнес-результатов Холдинга.
Мы выстраиваем работу с вовлечённостью как системный и непрерывный процесс, где результаты опросов превращаются в конкретные действия.
Мы выстраиваем работу с вовлечённостью как системный и непрерывный процесс, где результаты опросов превращаются в конкретные действия.
Действия, которые привели к результату:
